Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: February 28, 2026
Introduction
Vidocraft Agency ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketing services and visit our website.
By using our services, you agree to the collection and use of information in accordance with this policy. We are a Narnaul-based digital marketing agency serving local businesses across Haryana and beyond.
This policy applies to all information collected through our website, email communications, phone calls, social media interactions, and any other channels through which we interact with our clients and prospects.
Information We Collect
- Personal details: Name, email, phone number, business information
- Business data: Company name, industry, target audience, marketing goals
- Payment information: Billing address, payment method (processed securely)
- Communication data: Messages, emails, call recordings (with consent)
- Analytics data: Website usage, campaign performance, engagement metrics
- Technical data: IP address, device information, browser type
How We Use Your Information
- Service delivery: Creating and managing your digital marketing campaigns
- Communication: Responding to inquiries, sending updates and reports
- Analytics: Tracking campaign performance and optimizing strategies
- Billing: Processing payments and managing subscription services
- Improvement: Enhancing our services based on usage patterns
- Legal compliance: Meeting regulatory requirements and legal obligations
Data Protection & Security
- Encryption: All data is encrypted using industry-standard protocols
- Access control: Limited access to authorized personnel only
- Regular backups: Secure backup systems to prevent data loss
- Security audits: Regular security assessments and vulnerability testing
- Secure servers: Data stored on secure, compliant cloud infrastructure
- Employee training: Staff trained on data protection best practices
Your Rights & Choices
- Access: Request access to your personal data we hold
- Correction: Update or correct inaccurate information
- Deletion: Request removal of your personal data
- Portability: Transfer your data to another service provider
- Opt-out: Unsubscribe from marketing communications
- Complaint: File complaints with data protection authorities
Third-Party Sharing
- Service providers: Share data with trusted partners for service delivery
- Payment processors: Share payment information with secure payment gateways
- Analytics tools: Use aggregated, anonymized data for analytics
- Legal requirements: Share data when required by law or legal process
- Business transfers: Data may be transferred in business acquisitions
- Marketing partners: Limited sharing for targeted advertising (with consent)
Cookies & Tracking
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand website usage
- Marketing cookies: Used for personalized advertising
- Social media cookies: Enable social media integration
- Preference cookies: Remember your settings and preferences
- Control options: Manage cookie preferences through browser settings
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, including:
- • Service delivery and support
- • Legal and regulatory compliance
- • Business record-keeping
- • Fraud prevention and security
When data is no longer needed, we securely delete or anonymize it in accordance with applicable laws.
International Data Transfers
As a local business serving primarily Narnaul and surrounding areas, most data processing occurs within India. However, we may use international service providers (e.g., cloud hosting, analytics tools). In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Children's Privacy
Our services are intended for business owners and adults. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take steps to delete such information immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: vidocraft1@gmail.com
Phone: +91 82783 79059
Address: Narnaul, Haryana, India
We will respond to your inquiry within 7 business days and work to address any concerns you may have about your privacy and data protection.